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He then told me to stop screaming (I might have raised my voice - I currently have a cold btw.). Not what I would expect - "Morning sir - anything I can help with, and issues?" I then explained how I was totally disatisfied with the situation - instead of listening he barely looked at me rather scouting the floor (who knows what he was searching for). I asked the person helping me to see the store manager - a person calling himself Cal (refusing to give his surname). Now the reason why I will never ever even consider spending one cent on an Apple product. I had to walk to the bank and withdraw cash - the employee telling me again its your problem.
So my credit card did not work - unfortunately Apple being the "global company" it is can not cater for traditional credit card machines with pin code.
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The person helping me probably had a late night and although professional and friendly he was emotionless - and this was clearly for him just another random person and client and he made sure I know that. So I had to wait 20 minutes to get my repaired Macbook back - although many of the staff was standing around looking bored. What followed was not only demeaning unprofessional but surprisingly "unapple" like. They also fast tracked my repair which I was extremely grateful for. I guess the $450 repair price tag was what I needed to pay for my stupidity.
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Nor did they see any issue in the lack of guidance how to treat your Macbook screen.
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I had to get my Macbook Pro fixed for a cracked screen they did not offer a Depo service as I read on the forums. He was not only professional, solution seeking but also with his attitude made a very bad first impression better. Thanks to a manager on the floor Mr Mike Priceman. That is why all of our trips are flightless in destination, fully carbon offset - and we have ambitious plans to be net zero in the very near future.I have to say I was still considering being an Apple junkie after my first experience in this store. We are committed to go as far as possible in curating our trips with care for the planet. We know that many of you worry about the environmental impact of travel and are looking for ways of expanding horizons in ways that do minimal harm - and may even bring benefits.
Our Private Trips are fully tailored itineraries, curated by our Travel Experts specifically for you, your friends or your family.
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Our Rail Trips are our most planet-friendly itineraries that invite you to take the scenic route, relax whilst getting under the skin of a destination. Our Trips are suitable for both solo travelers, couples and friends who want to explore the world together.Ĭulture Trips are deeply immersive 5 to 16 days itineraries, that combine authentic local experiences, exciting activities and 4-5* accommodation to look forward to at the end of each day. That is why we have intensively curated a collection of premium small-group trips as an invitation to meet and connect with new, like-minded people for once-in-a-lifetime experiences in three categories: Culture Trips, Rail Trips and Private Trips. Increasingly we believe the world needs more meaningful, real-life connections between curious travellers keen to explore the world in a more responsible way. We are proud that, for more than a decade, millions like you have trusted our award-winning recommendations by people who deeply understand what makes certain places and communities so special.
Since you are here, we would like to share our vision for the future of travel - and the direction Culture Trip is moving in.Ĭulture Trip launched in 2011 with a simple yet passionate mission: to inspire people to go beyond their boundaries and experience what makes a place, its people and its culture special and meaningful - and this is still in our DNA today.
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